Santa’s Influence & Rental Home Inspections: Naughty or Nice?

 

He's making a list
He's checking it twice
He's gonna find out who's naughty or nice
Santa Claus is coming to town

("Santa Claus Is Comin' to Town" written by J. Fred Coots and Haven Gillespie)

 

Oh, Santa Claus!  He’s the mythical man who causes such delight and fear in the hearts of children (and some misinformed adults).  He can be a best friend who showers good kids with gifts, or a cold, disapproving, gift-withholding coal-dispenser. 

 

Parents have long used Santa’s inexplicable worldwide influence to ply good behavior from their children, especially in the month of December.  There are several proven manipulations:

 

1. Santa the Spook: He’s watching you… all the time… his values are perfectly aligned with your parents… you could blow this Christmas big-time if there are any incidents… he sees all- yup, even that…

 

2. Santa the Bully:  Do you want to get any presents???  Do you??? Then you better be good!  Do you think Santa is playing?  He’s been doing this forever and knows payback better than anyone.  Do you feel lucky, punk???  Don’t try Saint Nick …

 

3. Santa the Eager Rewarder: Santa loves you- he really does.  He wants to get you those Legos… but if you take the screws out of your sister’s bed, how is he going to justify giving you the galactic mother ship when Mrs. Claus asks?  Even the reindeers would revolt if you were rewarded for that behavior.  Just make it easy, be good, and let the Lego ship will fly down your chimney on Christmas Eve…

 

The Santa illustration can be carried over to our bi-annual home inspections.  For clarity purposes, our rental home inspections include an on-site visit of approximately 10 minutes where we have a checklist of things to look at (air filters, smoke/CO detectors, pets, smoking, etc.) and we take some pictures of the interior and exterior.  And, yes, we check our list twice.

 

The question is: “Are home inspections naughty or nice?”

 

As a property manager, I initially wasn’t a huge fan of conducting home inspections and had them on the “naughty” list.  I figured the tenants were going to be staying in the home largely regardless of what we saw (short of some major discovery at the home) for their lease duration, so I wasn’t sure what we were trying to accomplish.  Badgering tenants into compliance also seemed to be a loser’s battle.  And, to boot, tenants did not like the home inspections either and would gripe.  The whole thing seemed like a waste of time and resources to me.

 

But we did them anyway.  As time went on and we had years of home inspections under our belts, visiting the homes twice a year proved to be really beneficial!  At first take, there were some smaller, auxiliary benefits for our owner clients.  We were able to catch some repairs early and head off some more major issues.  We had a good idea of what a home was going to look like after the tenants moved out.  We could eyeball certain tenant complaints in person and see if they had merit.  We built better personal relationships with some of the longer term tenants we would visit.  And we elongated the life of HVAC units as we made sure the air filters were changed regularly.

 

But the largest benefit was that we got the homes back in better shape.  And I would attribute that to the “Santa” influence effect.  If people think someone cares and is actually checking, people tend to put more thought and time into their efforts.  Home inspections are a good reminder that the landlord cares how the rental house is kept and the tenants should too.  And most of them do!

 

Rental home inspections seem to limit naughtiness.  So Santa (and this property manager) now put them firmly on the “nice” list.

 

Merry Christmas & Happy Landlording!

Retired Boomers & Seasoned Tenants: Needing People Who Get Things Done

 

 

 “The information learned while attending college is meaningless to employers; the college degree itself is the prize.  It shows you were smart enough to figure out how to graduate.”

(My late brother, Gregg Furniss)

 

My wife and I were coming back from a weekend trip recently and stopped in for a “quick” bite to eat at a roadside Wendy’s.  Oh, I was psyched to take down my chocolate Frosty. 

 

We were waiting in line inside the restaurant and started to talk to some older gentlemen behind us.  I had my UNC sweatshirt on and they were making some small talk about the upcoming basketball game that night.  They were nice guys, probably retired, as they seemed to have no issue with the 20-minute wait.

 

Me, on the other hand… I tried to game the system and quicken things up.  I popped out the Wendy’s app on my phone and ordered from there, hoping to just nod at the cashier and pick up our order when we eventually got to the front of the line.  But, as it turned out, things didn’t pan out as expected…

 

Cashier: Welcome to Wendy’s!  How can I help you?

Me (smartly): I ordered on the app (and picked up a free large French fry for doing so too) and already paid for it.  It should be under “Brett”.

Cashier: Oh… mobile ordering hasn’t worked in weeks.  Can I take your order?

Me: But I already paid…

Cashier: Oh?  You’ll have to figure out how to cancel your order.

Me: It already ran my credit card.  How does one cancel the order when the app says it’s already in my “order history”?

Cashier: Not sure.

Me: OK… I guess we’ll order and pay again (and forfeit the free fries for mobile ordering…)

 

And when we finally got the food, the order was wrong.  From a customer perspective, it was a fail.  However, anecdotally-speaking for current retail establishments, this seems to be par for the course due to COVID-related employment shortages.

 

I thought of those older guys behind me.  They seemed to be smart (they’re UNC fans!) and unemployed.  And I’d argue underutilized.  I wanted to make a passionate plea- we need you guys! 

 

When Boomer-bashing became in vogue recently, it was largely unfounded.  These guys (and gals) helped build this country.  They’ve got skills we’re sorely lacking right now (especially on the retail front)- they have a track record of getting things done!  Every time I’m getting frustrated trying to buy stuff in person, I’m thinking I want to fill out an application and help the establishment do things right. 

 

But as a Gen Xer, I’m in the thick of it.   I’ve got a job, two young kids, and don’t have the time to take it on.  But our country has millions of unemployed, well-enabled potential workers on the sidelines.  We need you, retired Boomers!  Help us!  Your wisdom and leadership would make a world of difference.  You’ve worked for years in different environments and persevered.  You could help train up broken places of business and be helping co-workers and society in general.  You got things done and we are in a place where we need people to do just that.  And it could be fun!

 

Experience counts.  And it counts with rental tenants too.

 

When looking at rental applications, there are a lot of schools of thought on what to look for to secure the best tenants.  We look at credit scores, criminal background, income, employment, and landlord history.  But as someone who has done this for a while, landlord history trumps everything.  Do they show a pattern of paying on-time and staying around for a while? 

 

For example, if a prospective tenant has rented somewhere for 6 years and has largely paid a comparable rental rate on time, my expectation would be that they would continue to do so in one of our rental homes.  Unless there was something completely out of whack in the other screening checks, I’d take them in a heartbeat.  Low credit score?  If they’ve gotten the rent paid for 6 years straight, they’re probably a good bet.

 

Generally-speaking, most of our owner clients want tenants who are longer term, do small repairs on their own, maintain the property well, and pay regularly.  These seasoned tenants typically have rented for years and know how to be good occupants.  They ask for help when needed, but understand the game.  They take care of their end and we take care of ours.  Everyone wins.

 

As a society, we need good employees.  As a property manager, we need good renters.  People with a history of accomplishment are valuable.

 

Happy Landlording!

Rental Homes: You Break It, You Bought It?

 

   

“The “Pottery Barn Rule” is an American expression alluding to the policy of “you break it, you bought it” or “you break it, you remake it”, by which a retail store holds a customer responsible for damage done to merchandise on display.  It generally ‘encourages customers to be more careful when handling property that’s not theirs.’”

Wikipedia definition of the “Pottery Barn rule”

 

I think every parent has there own story on this concept.  My version comes in “Hobby Lobby” when my young son smashed a glass Christmas vase while “admiring” it.  I was within a 50-yard radius (which apparently puts me in the “bad” or “absentee parent” category); I heard the crash and prayed no Furniss was involved.  I wasn’t so fortunate.

 

The next step was to ‘fess up to a cashier or store manager.  As I searched the available employees up front, I was left with the strategic decision of who to approach:

 

1. The 17-year old (does he look apathetic or one that would stick me with store policy?)
2. The middle-aged woman (does it look like she might sympathize/empathize?  Or is she the type that makes an example of a parent who prioritizes reading “Calvin & Hobbes” ornaments over watching his kids on the other side of the store?)

 

The downside of either was $17.99 + tax and a stern look.  The upside was getting off with a warning.  I approached the front gingerly and dutifully offered to pay.

 

“Don’t worry about it!  It happens all the time!”, the middle-aged woman cheerfully chirped.  “Chip!  Go clean up aisle 5.”  The 17-year old gave me a look and grabbed a broom.  Mercy won out.

 

One of the hardest things of being a property manager is the security deposit dispensation after a tenant moves out.  Homes are rarely left in perfect shape which leaves the owner paying a bill to get the rental home back in market shape.  The question that is left is how much of the bill should the tenant shoulder and how much falls under “normal wear and tear”, which is legally permitted. 

 

The problem is that nothing in a house costs $17.99!  Things are expensive.  Steam cleaning a carpet costs a few hundred dollars; if the carpet needs to be replaced, it’s now in the realm of thousands of dollars.  The costs are similar for painting- touch-up can be much less versus a full paint job, but it’s still in the several hundred dollar range. 

 

Very few tenants ‘fess up and offer to replace the carpet or paint the house after they vacate.  In fact, most say that the “place was like that when they moved in” and not getting their full security deposit back is nothing short of an injustice.  Property managers tend to utilize pictures/videos and tenant-filled out “move-in inspection reports” to document what the home looked like prior to home occupation.  These are helpful to ascertain the truth.

 

Regardless, costs can be high if a home is not taken care of.  And if not, there can be a large degree of sticker shock when a tenant receives a bill for repairs that runs in excess of their security deposit.  How could this happen?

 

The components of homes are expensive.  And someone needs to fit the bill.  The assumption can’t be made that the landlord pays for everything short of a wall being knocked down.  “Normal wear and tear” cuts both ways.  Abnormal wear and tear is costly and the tenant is legally responsible for it.

 

It is a win-win when a landlord can return a non-docked security deposit to a tenant- trust me!  Then no one needs to shell out funds to repair folks and a house can be turned over for another family to move into; this is the most desirable and profitable outcome for all involved.

 

But, with rental homes, if you break it, you bought it.  It may “happen all the time!”, but someone has to pay the piper and most home issues are not cheap to fix.  Smashing a $17.99 Christmas vase is one thing, but see what the “Hobby Lobby” cashier says if your kids clip the branches of their $2K “Super-Deluxe” Christmas tree.

 

Happy Landlording!

Comfort of Old Cars & Non-Perfect Rental Homes: Does Anyone Care?

 

 

“Champagne tastes with beer budgets.”

Common real estate agent lament

 

I drive an old car.  And it has lots of miles (almost 300K!).  I’m reminded of this from time to time:

 

“Dude, seriously?  You’re driving that?  Don’t you want to step things up a little?”

An old friend

 

“You thinking about buying a new car soon?  I only ask because I’m looking to buy a car for my teenager and thought you might be interested in selling… How does it run?”

Pastor at my church when I saw him in the parking lot

 

I get it.  Nothing looks like success more than a new, nice car.  If you want people to think that you’re the “property manager to the stars”, you shouldn’t be driving a beater.  Realtors especially lock into this mindset.  A nice car means lots of closed sales.  “You look good, you feel good, you sell good” as the old salesperson mantra goes.

 

But there are positives to driving a beater.  First there’s an overall peace of mind (if it doesn’t breakdown).  For example, when I take things out of my car, I don’t particularly care if it scratches the paint or rips the seat.  When I walk out of the supermarket and someone has dinged my door, I’m OK.  When my young kids spill something in the backseat, I’m not reading them the riot act.  I’m cool.  No worries.

 

There’s also the financial piece.  There are no car payments.  The taxes are low.  Occasional repair bills are taken in stride as they are lower then having a new car.  Insurance is lower with a “liability-only” policy.  I’m not worried about additional miles detracting from the value of the car.

 

Most people don’t subscribe to my “peace of mind” thinking.  They want to look cool.  I’m OK with that, to a point.

 

I see a similar thought process play out in rental homes.  As rental rates continue to rise significantly annually (in the Charlotte-metro area, newly offered rents increased 16.7% from September 2020 to now per CoStar), the tenant income levels needed to support the higher rents also need to rise significantly.  But people’s incomes are not going up 15%-20%.  This is where all the press about the lack of affordable housing comes from.  Renters are becoming “severely cost-burdened” where over 50%+ of their incomes are going to housing costs.  That’s a huge percentage (which many experts call a crisis).

 

What has contributed to this crisis?  One factor is the decision a landlord is generally left with after their tenant moves out and they are preparing the house for the next tenant.  Do they spend a lot of money to make the rental house look great (full paint jobs, new carpet, new appliances, etc.) or do they try to “let it ride” (minimal to no touch-up paint, steam clean carpets, entry level appliances, etc.)?  I think with all the HGTV housing television shows, many owners decide to fully refurbish their rental homes.  By employing this strategy, they are looking to get top rent when it goes back on the market.

 

This only works when tenants play along.  Tenants need to be willing to sacrifice a higher percentage of their incomes for a nicer, updated home.

 

And they are!  Even when they clearly can’t afford it.

 

When some of our clients “let it ride”, we accordingly price the house lower.  The owner chooses to accept below-market rents to avoid a pricey fix-up bill.  They play the long game; every year that goes by, they use the rents to lower their mortgage payment until it goes away (that’s when the landlord game gets a lot more fun!).  And as a bonus for the tenants, they keep more of their money.  They also get a lot more leniency on their security deposit deductions as the house is already worn, so any mishaps they inflict on the house aren’t so noticeable or costly when they move out.

 

But many tenants choose not to make this trade-off.  “The carpet is stained!  The walls have some scratches!  The refrigerator is old!”  Um, that’s why it is priced lower.

 

Most tenants don’t seem to care.  Frankly, it’s shocking to me.  I’ve expected more tenants to happily make the trade-off for the peace of mind it offers.

 

Old cars may not look cool, but they may allow for a cooler, more peaceful life.  But if this line of thinking has little appeal, I suppose landlords need to give people the housing they want.

 

Happy Landlording!

Do You See Property Management Like Michael Jordan?

 

“Sometimes when I consider what tremendous consequences come from little things, I am tempted to think there are no little things.”

(Bruce Barton)

 

“Catch for us the foxes, the little foxes that ruin the vineyards, our vineyards that are in bloom.”

(Song of Solomon 2:15)

 

A while ago, I was talking to a family member I don’t get the opportunity to converse with very often.  It turned out he owned an out-of-state rental property that he was self-managing and he began to tell me about it.

 

Family Member: So things are going great!  I have a long term tenant who makes her $800.00 rental payment like clockwork every month; she even has it direct deposited into my account on the 1^st!

 

Me: (talking): Reliable long term tenants are awesome.  Congrats!

Me (thinking): $800 a month?  Could that possibly be close to the going rate in this crazily appreciating housing market?

 

FM: And I don’t even have to think about the house.  If she needs something repaired, she calls.  If not, I never hear from her.

Me (talking): Low maintenance tenants are great.  Congrats!

Me (thinking): No on-site inspections ever, not even a heads up from a repair vendor you work with regularly that can let you know if they see something awry?  Are the air filters being changed?  Animals in the house?  Smoking indoors?

 

FM:  And it’s a total win-win relationship!  She doesn’t use the all the space, so she rents out some of the rooms on Airbnb for extra cash.

Me (talking): I guess that ensures she can make rent each month.  Congrats!

Me (thinking): If you are allowing this, are you getting a cut?  That seems like a lot of risk as the homeowner for (what sounds like) no compensation.  Do you know who is coming in and out of your home?  Is there any type of insurance being utilized if a renter is an axe murderer and takes out a few neighbors or starts cooking meth in the house?  And is there consideration for all the people rolling through adding additional wear & tear to the home?

 

When you’ve done something as a vocation for a while, your thinking gets warped and can really make you sound like a wet blanket.

 

I imagine it’s like telling Michael Jordan you put up a shot in a pick-up game at the park.  He sees a different game than a weekend player.  He might ask:

 

Where did you shoot from?  How much space did the defender give you?  Did you jab step?  Was there a lane available to drive to the basket?  Where were your teammates?  Should you have passed it out instead?  What was the score at the time?  Who was sliding back on defense to cover your man if your opponent threw a long pass down court off of a rebound?  What type of loft did you get on the release of your shot- was there potential for a long rebound?  Did you feed the ball to your big man inside first?

 

Whoa!  I thought basketball was supposed to be fun?  That sounds like school with an aggressively tense teacher.  I mean, do these small details really matter anyway?

 

I think so.  When I’m flying, do I want my pilot checking the wind direction or knowing what to do if geese get in the plane’s path (kudos, Sully!)?  Or if my daughter is going to the doctor, do I want a licensed professional who knows what questions to ask and what tests to run to head off any larger health issues?  Of course!  One missed detail could bring dire results.

 

Michael Jordan won six NBA Championships by being detailed-oriented (and really good, of course!).  In the same way, it’s imperative to have a property manager who is experienced enough to ask the right questions and be uptight on the details (even if it makes for awkward conversations with family members sometimes).

 

Happy Landlording!

Lease Renewals: Lock in the $2.00 NYC Breakfast!

 

 

 

 “If I can make it there, I’ll make it anywhere, It’s up to you, New York, New York…”

“New York, New York” by Frank Sinatra

 

I remember living in New York City (NYC) when I was first out of college.  All of the big buildings, happening things going on, the energy, the lights, so many people… it was amazing to behold.  It seemed like everything that was going on in the news was happening right around the corner from my apartment.  It was really cool.

 

But it was really expensive.  Everything cost so much, especially compared to college life.  After my first week of work, I went out with some colleagues and offered to buy the first round of drinks- big mistake! 

 

“That will be $90.00, sir.”

“No, I’m sorry… There must be some misunderstanding.  I only ordered 5 of them and we just got here.”

Weird look.  “Um, it’s $90.00 sir.”

(Gulp)  There goes this week’s money…

 

And that was 20 years ago.  I hate to see what things cost now.

 

However, there was one great deal in NYC- the breakfast food trucks.  You could get a coffee and a big bagel for $1.00 each.  I’d line up every morning before getting on the subway to lock it in before heading to work.  When an apple cost $4.00 at the bodega across the street, this was the way to go (maybe not health-wise, but you couldn’t beat the bang for your buck).

 

I remember one morning being in line behind an obvious tourist who looked like he had just gotten into town.  He asked the food truck proprietor how much a cup of coffee was and did a double-take:

 

“$1.00???  Seriously?  I’ve never paid $1.00 in my life for coffee!”

 

That’s when I knew this guy was about to have the worst vacation in his life.

 

I feel this way about rental rates in Charlotte.  I was recently going through our list of tenants with expiring leases and was struck on how much rental rates had gone up, especially those who were coming off of 2-year leases.  Rents have been climbing up for almost a decade, but have become more pronounced in the past two years.

 

As a landlord, this is great.  Higher rents equal more profits.  The question becomes how much more rent to ask for when existing leases are near their expiration and it’s time to offer the tenant the lease renewal terms.  Is the strategy to ask for market rate (probably 10-20% higher) or keep the increase on the lower end (5-10%)?

 

Generally-speaking (if it is a good tenant), I’m a proponent of keeping the increase offer on the lower end and trying to keep the tenant in the property.  Avoiding all the vacancy costs and keeping the cash coming in is usually the most profitable path, as well as the easiest.  I don’t like good tenants looking elsewhere as new ones are not guaranteed to work out as well.  However, if the tenant still decides to leave, then all bets are off and the house can be re-marketed at the higher market rate.

 

If I was a tenant in this scenario (once again, generally-speaking) with an offer of a lower than market rental rate on a lease renewal, I’d also look to stay and try to lock into a 2-year lease.  Looking at the competition for rental homes now as well as the higher prices, it should be close to a no-brainer.  It’s a win-win for both the tenant and landlord to keep near the status quo.

 

So while the New York City nightlife and dining choices are enticing, it’s probably best to enjoy the vacation and relish the $2.00 breakfast combo.  Good deals in this market are hard to find, so it’s probably best to lock them in without complaint!

 

Happy Landlording!

No 5-Star Reviews? You Took an Oath

“You took an oath, if you recall, when you first came to work for me. And I don't mean to the National Security Advisor of the United States, I mean to his boss... and I don't mean the President. You gave your word to his boss: you gave your word to the people of the United States.”

(Admiral James Greer (James Earl Jones) in Clear And Present Danger)

 

“But Jesus would not entrust himself to them, for he knew all men.  He did not need man’s testimony about man, for he knew what was in a man.”

(John 2:24-25)

 

Property management is a funny business.  Sometimes you are the GOAT (Greatest Of All Time) and some days you are a goat.  Some days you’re told you belong in the penthouse and other days, the outhouse.  It’s like I tell my son we’re going to the pool (yeah!) or to work on his reading (Boo!  Bad Dad!).  Reactions vary based on the popularity of the decisions made.

 

We had a tenant who was very happy with a repair we made for her on behalf of the owner.  She was so happy, that she went on to Google and wrote us a nice 5-star review.  “You guys are really great.  So responsive,  Unequivocally good-looking.  Manly, yet gentle.  Sensitive, caring & responsive.  No one better.  Wowzers!” (that’s not a direct quote, but it was something like that, I think…)  It was a very nice, unsolicited gesture.  “Just doin’ our jobs, ma’am.” (with the accompanying hat tip and suppressed smile).

 

But fast forward 3 months later… the tenant has another repair request, but it can’t be approved.  It’s something the lease says the tenant needs to take care of.   When told of the bad news, there was no effusive praise for our wisdom in enforcing the lease properly.  There was mostly silence with a touch of resentment.  It didn’t taste nearly as good as the 5-Star Google punch she had served us last time.  This tasted more like 1-Star lukewarm water served in a dirty ashtray.

 

And speaking of the 5-Star review, it was gone.  Remanded to the deep recesses of cyberspace, it never graced our profile again.  Its warmth was only with us for a brief season and then- poof- it vanished, nary a goodbye.

 

 “Just doin’ our jobs, ma’am?”

 

Hey, I get it.  You like us when we do stuff you want done.  And dislike us when we don’t.  People can be fickle.

 

At the end of the day, we’d love to be “5-Star” reviewed every time and do every repair asked for.  And we’d love to approve every tenant that applies.  But, alas, we took an oath (aka a signed a property management agreement) saying we would represent the client’s (the homeowner’s) interests.  No, this doesn’t mean we don’t take care of the contractual repairs and impartially view applications, but it does mean that we need to keep in mind who we work for and how they want things done.  Owners don’t tend to want to pay for unneeded or unwarranted repairs or have tenants with unfavorable past records placed in their rental homes. 

 

At the end of the day, we really do want to please everyone, but we took an oath.  “Just doin’ our jobs, ma’am.”

 

Happy Landlording!

Who CARES About Getting a Good Tenant?

 

“…what we do in life… echoes in eternity.”

(Maximus (Russell Crowe) in Gladiator)

It’s been an unsettling time to be in the rental home game for the past year and a half. 

 

Many people (including tenants) lost their jobs or had their incomes affected negatively.  This made many tenants late on rent and on the verge of eviction.  To stop this, politicians signed the CARES Act (which included an eviction moratorium) which has made it hard (and in some cases, illegal) to evict non-paying tenants.  Without rent, landlords are forced to make payments themselves which has put them in a cash-crunch.  It’s been a tough season for all involved.

 

No one likes evictions.  Tenants, landlords, politicians, property managers- it’s failure on some level.  But in the world we live in, someone has to pay and be paid for services to continue; we don’t live in utopia.  So as eviction court cases pile up at the court house (evictions can be filed, just not judged and acted upon) and rent balances swell, what can be done at this point?

 

The CARES Act also has provided states with billions of dollars in rental assistance.  This means that tenants can apply and get free rent and utility money.  We’ve had tenants get up to 6 months in funds that was sent to us directly to cover past due and future rents.  All the tenants needed to do was to call 211 in the Charlotte-area to be directed to the best resource based on their situation.  It seems relatively simple, though with most massive programs, there were hiccups.  But we’ve seen it work.

 

However, we also have tenants who choose not to avail themselves of these programs for whatever reason.  They might not trust the government, are confused by the information asked for, or just don’t want to do the legwork needed to secure the assistance.  The situation can seem hopeless and they may feel they might as well ride the process out as the media and politicians give messages that evictions will be blocked indefinitely.  They might as well save (or spend) their money now and worry about their housing situation later when they are forced to.

 

Landlords do not want to be in a position hoping that third parties will “do the right thing” someday, while they are left holding things together on the back end.

 

Going forward, that has placed a greater premium on tenant screening.  The bar keeps moving as we’ve never experienced a pandemic before which had whole industries in the economy largely shut down.  This has affected credit scores, bad debt, and recorded evictions from normally reliable people.  So what we see on paper (through credit, criminal, income, and landlord screenings) might not be indicative of future performance.

 

The important thing to remember is that whoever is placed into a rental house now is with you for the foreseeable future.  When the eviction moratorium is lifted, there is going to be a huge backlog of cases.  Getting an eviction tried and acted upon may take a really long time.  Securing the right tenants takes on an added degree of importance because they will be with you for a while.

I’d proceed with placing new tenants very methodically.  It might not be a good time to cut corners (“Half the security deposit?  Sure, we’ll take that.”) or roll the dice on ambiguous applications for a quick tenant placement.  A bad decision can last a long time and be very costly in this environment.

 

It is imperative to really CARE about getting a good tenant presently.  Get all the information, take your time, and make an educated determination.  It’s more important now than ever- tenant decisions made today can reverberate for a long time.

 

Happy Landlording!

Getting Rental Turns Right the First Time with Perfect Practice

 

 

 

 “Never mistake activity for achievement.”

John Wooden (legendary UCLA basketball coach)

 

A popular maxim says that if you want to be wealthy, keep things old:

 

1. Old Car
2. Old House
3. Old Wife

 

When you get things right the first time, it saves a lot of money!  I’d also add “Old Tenant” to the list…

 

It’s also been said that “practice makes perfect.”  Athletic gurus (originally attributed to Green Bay Packers coach, Vince Lombardi) have amended that to “perfect practice makes perfect.”  The reasoning is that if poor technique is being practiced, more practice could potentially make one worse.

 

The same can be said of turning homes for rent (I’d say selling them too, but it seems like if your house was on fire in Charlotte, it would still receive multiple offers).

 

It makes sense that the longer a rental home is on the market, the better the chance is that it will rent.  More potential exposure equals more showings which would equal more applications and a quicker turn between tenants.  More time on the market (practice) automatically equates to better results (perfect).  But I don’t think that the market always bears this out.

 

So having a home on the market for rent for a longer time can be sub-optimal?  Why?

 

Most of the time, to increase the days on market, the days are taken from when the rental home is tenant-occupied or while it is vacant and repairs are being completed.  This is usually when the house is not in optimal condition.  So rental ads are urging people to see a home that isn’t in great shape.

 

This matters for several reasons:

1. Great tenants care about the condition of the house.  They are very interested in their living environment and value well-kept domiciles.  These types of tenants typically return the home in as good or better shape than when they moved in.  We really like these meticulous tenants!  They usually pay before the 1^st of the month too.
2. The manner in which the internet home search game works warrants putting out the best product first.  Prospective tenants typically set up search parameters and are alerted when rental homes come to market that fit their profile.  So when a home is initially put on the market, this should precipitate the biggest surge of showings.  If the home is hard to get into (tenant-occupied) and/or looks disgusting (being cleaned and repaired), they will visit and pass on the unit.  Or the wrong type of tenants who aren’t bothered by the poor condition will put an application in.
3. Homes on the market for a long time tend to get stale.  People wonder what is wrong with the house when it keeps coming up in searches for months and hasn’t been snapped up.

 

A caveat to this: I don’t have a big issue going to market while a home is tenant-occupied (this does not factor in COVID considerations).  If the tenant that is there is cooperative with showings, it is essentially free time to market the house.  It’s a great feeling to approve a tenant during this time and time their move-in a week after the current tenant vacates (allowing time to get the home in shape for a new occupant).  But #1 above can still apply if the home is in poor shape.

 

In short, for optimal results, wait until the house is fixed up and at its best, then go to market.    Get the rental house right the first time and practice perfectly!

 

Happy Landlording!

Competition is for Sissies: Buy Straw Hats in Uptown Charlotte

 

 

 

 “Buy straw hats in the winter because summer will surely come.”

Bernard Baruch

 

The competition for Charlotte-area homes is relentless from the buy-side.  One local statistic really drives home the point: there is currently an 18-day supply of homes for sale (and 120-days worth is considered a healthy market)!  That’s badly seller-skewed.

 

And I saw a Linked-In post last week from a member of our local Realtor Association, Jonathan Osman:

 

There are now more than 13,788 Realtor members in our local association of Realtors… and only 1,633 homes for sale in a 7-county region surrounding Charlotte.  Happy Monday everybody!

 

That’s a lot of agents and buyers fighting over a few pieces of cheese.  And that doesn’t even factor in the i-buyers like Zillow, OpenDoor, and real estate investment hedge funds that have non-licensed agents scouring the market for unlisted homes to buy.  If they are not consistently buying a large quantity of homes, they are not doing their jobs.  Supply versus demand is in full effect- Prices continue to climb!  20-30 offers per listing coming in fighting for attention!  Competition is fierce!

 

But there seems to be a bastion of discounted properties located right in the heart of Charlotte in the 28202 zip code that sit undisturbed- Uptown condos!  They’re nicely adorned living spaces located in beautiful, tall buildings in what was considered prime real estate.  And no one seems to have any interest in them as prices drop.  OpenDoor has no current interest and Zillow’s instant offer is at a steep discount to market price. 

 

So why is this packet of Charlotte real estate getting the cold shoulder?  I can foster a few guesses:

 

I.                    “It’s the pandemic, stupid!  Everyone is “Zooming” from home and Uptown (and downtown areas in cities everywhere) are obsolete now.  Who wants to live in the City when you can be in your PJ’s in the ’burbs?”

 

Rebuttal:

1. The suburbs (and home) can enjoy their time in the sun.  Cities are still cool and have lots to do.  Companies still value in-person collaboration.
2. Huge organizations (Bank of America, Wells Fargo, Duke Energy, Carolina Panthers, etc.) don’t have billions of dollars in leases and real estate office holdings that are going to sit empty one more minute than they have to.  When things are thought to be feasibly safe, doors are opening.
3. Here’s the path to never getting promoted at work: when the Uptown office opens up and the option comes to work from home or go in, take the home option and continue to work by video.  All top leadership will be required to be in the office, so your co-workers will enjoy lunching and working closely with the decision-makers in-person.  I wonder who gets promoted… The person who they laugh with at the water cooler or the person they have to sit through yet another Zoom call with to see and never seems to be around?  Hmmm…

 

 

II.                It’s tougher to cash flow condos with high monthly HOA fees and, to boot, rents seem to be lower.

 

Rebuttal:

1. True that on the HOA fees to a point.  Just keep in mind a few expenses that HOA fees save owners from paying: buying a new roof, monthly insurance, exterior house maintenance, pest issues, water/sewer bills (when vacant), and the threat of vandalism.  The actual hit is lighter than it seems.
2. Rents are lower because the demand is not there right now to live in Uptown Charlotte with offices largely closed.  But that’s why investors buy those straw hats in the winter! 

 

 

III.             There are a lot of Uptown condos for rent.  There have not been any new Uptown condo buildings built in over a decade, but many apartment buildings have been.  That’s a lot of rental competition!

 

Rebuttal: 

a.       True.  But the rental price points on the newer apartments are higher (and need to be due to higher land/construction costs when they were built and investment cash flow required for the financial institutions who own the buildings).

b.      The newness factor has largely worn off and now the older units for rent are on largely equal footing (most with better locations)

c.       There are not many Uptown units that can actually be owned.  To your point, no condo buildings for private owners have been built for over a decade.  At some point as renters come back to Uptown, they will want to be owners and have limited supply to choose from.

 

Competition is for sissies!  Investors may want to buy the unpopular Uptown condos now and then wait to reap the benefits in the summer when straw hats are back in vogue.

 

Happy Landlording!

Noah’s Ark & Real Estate Investing: Can You Persevere?

 

 

 

Noah’s ark is a crazy story.  God tells Noah, some ordinary guy, that He is heartbroken with how sinful mankind has become and is going to flood the Earth and start again.  He tells Noah that he is going to spare him, his family, and all the animals if he builds an ark.  Noah takes God at His word and builds the ark, gathers the animals and provisions, and loads the ark up.

 

Everyone knows it rained for 40 days and 40 nights, but Noah and his crew were safe because they were floating on top of this massive amount of water.  The lesser talked about part of this story is that they did not walk out of the ark on Day 41 ready to repopulate the Earth; there was way too much standing water (they were floating above mountains, for goodness sake!).  They were actually stuck on the ark for over a year before it was sufficiently dry enough to get out on land and walk around.

 

The children’s Bible I was reading my son surmised that it wasn’t boring because they had so much to do.  They had daily routines to feed and care for all the animals, put out fires (so to speak), and take care of themselves and the ark.  Wash, rinse, repeat.  If anything was neglected, there were problems.  Survival for mankind and the animal kingdom was at stake and duties needed to be carried out diligently or there would be dire consequences.  The carrot was that if they kept to the plan, they would be free of the confines of the ark at some point and the whole beautiful world would be waiting for them to enjoy. 

 

It reminded me of real estate investing.

 

Like the ark, rental homes require constant diligence.  They need to be fixed up, repaired, and maintained.  Tenants need to be acquired, serviced, and replaced.  The mortgage, insurance, and taxes need to be paid.  The HOA and government entities need to be catered to.  These duties need daily attention; if they are neglected, the financial boat can start taking on water and sinking can become a real possibility.

 

The carrot of real estate investing is owning the property someday.  As it rains (roof needs replacing, tenant evictions, tenants not paying because of a pandemic), it seems like that day is far off.  Sometimes it seems like it would be better to abandon the ark and swim without it. 

 

But persevering and waiting for the ark door to finally open to dry land has its benefits.  Free cash flow, a higher net worth, and assets that can be liquidated for college tuition or passed on to children are great financial prizes. 

 

But tending the smelly animals is a pain day-after-day (ever try to pick up after 1,000’s of animals?).  The lightning is scary.  The boat rocks a lot and causes sleepless nights and sea sickness.  Some boards on the ark look like they are breaking down.  Drowning is a real possibility.  Why did I get on this thing to begin with?  My friends who stayed behind at least seemed merry before the torrential downpour.

 

However, amidst the doubts and setbacks… there is belief that one day in the future the sun will come out, the water will recede, and the dove will return with a leaf clenched firmly in its beak.  The remaining mortgage payments will be made, the appraised home value will be high, and the financial statement will be solid.  Landfall will make it all worth it.

 

Noah persevered and he and his family were rewarded.  Hang in there!

 

Happy Landlording!

Rental Outcomes: Don’t Bust The Guy Breaking Into Your Car?

 

 

 It was a sunny Sunday afternoon and I was in my car with my kids to get some exercise in.  I wanted to shoot some hoops, so I convinced my kids they did too.  It was on.

 

We parked behind a local school and walked over to where the basketball court was on the other side of it; there was also a small playground 50 yards behind the court.  My son and I wanted to play basketball.  My daughter also initially wanted to play until she didn’t… then she wandered over to the playground.

 

It became a volley of walking from the basketball court to the playground and then back again.  “Dad!  Come see this!”  “Dad! Over here!”

 

On my sixth trip back to the playground, I realized that if I walked far enough into the playground, I could get the sight view past the school to see my car in the distance (which was completely obscured from the basketball court).  And I saw a strange man walking suspiciously around my car.  I say “suspiciously” because there were no other cars there.  What was he doing?  He was looking into my windows and did not know he was being watched.  How suspenseful!  And what to do?

 

I went through the options.  I could yell and let him know I saw him.  That would probably prevent any theft or damage to my car.  Yawn & boring.

 

Or I could go (undetected) back to the basketball courts, stash my kids in the bushes, and then sneak around to potentially catch the stranger breaking into my car.  Once he broke glass, I could ambush and subdue him; in a perfect world, I could handcuff him with the zip ties in the back of my car.  Then I could call 911 and the Charlotte Observer letting them know that a “local hero” had one criminal on ice waiting for them- no charge.

 

That would be awesome unless… the stranger was bigger than me, good at fighting, and also included kidnapping as part of his criminal repertoire.  Then he might drive away in my car with my kids, and leave me bleeding on the pavement.  That would be a major fail and one that would be difficult to explain to my wife.

 

Seriously, what outcome did I want?  Though the hero thing sounded pretty good, I needed to get real for a minute.  Despite the appeal of potentially getting a key to the city from Mayor Lyles, what was going to be the cost?  Realistically, if all went close to best-case scenario (which it rarely does), I’d have a busted car window (that I’d have to pay for and deal with), be waiting a while for the cops to show up (with my knee in a guy’s back who is probably cussing me out), and be babysitting two young children at the same time.  That did not seem like a great outcome, even with the best-case scenario.

 

To me, property management is about creating good outcomes for our clients; the best outcomes come from tenants who stick around a while and consistently:

 

1. Pay the rent
2. Maintain the property
3. Get along with their neighbors

 

We recently got a call from the HOA of one of our condo units where they accused our tenants of unkempt living, namely having a unit so disgusting that bugs where infiltrating the homes of neighboring tenants.  This was clearly a violation of #2 and #3 above.  This was not good, if it was true.  They wanted us to evict the tenants immediately (and if we didn’t, they were sending a Sheriff that night to do so).

 

Despite the sheer illegality and impracticality of such a threat (landlords wish it was this easy to evict bad tenants- “oh, just call the local Sheriff and have him go over the same day to remove them…”), what outcome did we really want?  Did we want to remove paying tenants who never had any prior issues?  Of course not.  We wanted the tenants to correct any cleanliness issues, if applicable, and then continue to stay and pay rent.

 

So we contacted the tenants and explained what the HOA alleged.  Then we let them know we’d be there for an inspection the next afternoon to ensure the HOA there was no issue.  The tenants understood and said there was no problem with that.

 

The next day, our inspection showed a very clean unit.  We thanked the tenants and reported the findings to the HOA.  There haven’t been any issues since.

 

The desired outcome was to keep the tenants, not to try to play “gotcha” to catch them violating the lease.  That would put ourselves in a position where we would need to make a decision that no one wanted to make- the costly removal of paying tenants. 

 

Viewing issues from a desired outcome perspective, as opposed to the initial bravado impulse, can help make decision-making more clear.  It may be “boring”, but “boring” property management is typically the most effective and keeps the checks coming.

 

Postscript: So I yelled something at the guy at my car and he left.  My son hit some shots, my daughter hit the swings, and then we left (unscathed) in a non-damaged car.  Yawn… 

 

Happy Landlording!