Monday, April 14, 2014

3 Tips for Effective Rental Home Inspections



What’s going on in my rental home and how does it look? 
Typical Landlord Query

You do want to know, but you don’t want to know.  It’s one of those paradoxes in life.

If you do want to know, it’s important to have some type of methodology.  Here are 3 tips to making the most of your rental home inspections:

1.  Spot checks won’t lead to lease extensions.  And, in the South, they may get you shot.  Being that I usually don’t prefer it when people show up unexpectedly at my door (even people I really like!), most tenants are not going to like it if a property manager shows up unannounced (they might not even like the property manager- I’ve heard this happens sometimes…).  Prior to tenant move-in, let the tenants know what type of inspection schedule you are likely to keep (annually, bi-annually, quarterly, monthly (gasp!)) so expectations are set in advance.  Don’t feel the need to schedule the inspection when they have company in town; it can be a good idea to give the tenants at least a week notice of your visit.  And the tenants don’t need to be there, but make sure they muzzle their pets.  Don’t undervalue injury-free inspections!

2.  If you ask for nothing, don’t be upset when you get it (and you usually will!).  Smart property managers want the tenants to know exactly what they plan to look at.  But isn’t that like giving students the answers to the test beforehand?   Yes!!  Having the home in good condition is the desired test effect (even if they have to cram for the test).  We send them the exact checklist we are going to fill out a week before we visit.  This checklist lets them know we’re looking out for unapproved animals, dirty air filters, smoke smells in the house, cleanliness, lawn care, that our keys work, functional smoke & CO detectors on each home level, and any other things that really stick out (we provide ourselves a little latitude to comment on items not on our checklist).  Then we snap 4+ pictures (no bedrooms) and e-mail the filled-out checklist and pictures to the owner.

3.  If no one is keeping score, no one cares.  Sharing the inspection results with the tenants is paramount.  They need to know that the property manager is paying attention and cares how they treat and maintain the home.  We send them the exact, filled-out checklist we had used on their home.  We let them know what corrective actions need to be taken and ask them to get back to us when they do correct any issues.  However, the first thing we do is compliment them on the items that are correct.  We want the tenants to know we appreciate the things they are doing right, prior to asking them to correct the items they could be doing better.

In short, schedule courteously, announce beforehand what will be inspected, share the results, and praise/correct accordingly.  Rental home inspections, when thought out well, can be a positive experience for both the property manager and tenant (and the home itself!). 


Brett Furniss is the President & Owner of BDF Realty (Charlotte Residential Property Management), the trusted real estate advisor for Charlotte landlords & Home of $100 Flat Fee Property Management.   BDF Realty utilizes their innovative Pod System for exceptional customer service in residential property management, home repairs, and home sales (including Rent-To-Sell) for single-family homes, condos, and town homes in the Charlotte-Metro Area.  Contact Us Today!

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